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Please use the following table to quickly navigate to specific topics:
SECTION 1 – PERSONAL INFORMATION
SECTION 2 – WHAT DO WE DO WITH YOUR INFORMATION?
SECTION 4 – DISCLOSURE; SERVICE PROVIDERS
SECTION 5 – THIRD-PARTY SERVICES
SECTION 7 – RETENTION OF YOUR PERSONAL INFORMATION
SECTION 10 – CHANGES TO THIS PRIVACY POLICY
SECTION 11 – ACCESS, CORRECTION, AND OTHER RIGHTS
SECTION 12 – QUESTIONS AND CONTACT INFORMATION
Fuzion & Beyond Holdings Inc. and our corporate affiliates (the “Company”, “Fuzion Flooring”, “we”, “us”, “our”) respect and uphold individual rights to privacy and the protection of personal information while balancing those rights with our need to process your personal information to manage our business and deliver our services to you. Based on applicable privacy and data protection principles common to Canada and other jurisdictions to which we are subject, we have developed this privacy policy (the “Policy”) to explain our practices for processing your personal information. This Policy does not apply to our employees’ personal information or any anonymized information.
This Policy describes our practices with respect to how we may collect, use, disclose, retain, dispose and otherwise process (collectively, “process”) and how you may correct, update and access your personal information that you provide as a user of (a) the website operated at https://www.fuzionflooring.com/, and other locations from time to time (the “Website”) and (b) the services we provide through the Website (the “Services”). This Policy references the general Terms of Service for the Company and forms an integral part of it.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. By using our Website or Service, or otherwise by choosing to provide us with your personal information, you acknowledge and consent to the processing of your personal information in Canada in accordance with this Policy and as may be further identified when the personal information is collected.
If you do not consent to the processing of your personal information in accordance with this Policy, please do not access or continue to use any of the Website or Services or otherwise provide any personal information to us.
SECTION 1 – PERSONAL INFORMATION
For the purposes of this Policy, “personal information” means any identifiable information about an individual, including an individual’s name, home address, telephone number, email address, except any other information otherwise exempted by the applicable laws of Canada and other jurisdictions. For example, in Canada, personal information does not include any business contact information that is processed solely to communicate with that person about his or her employment or profession.
When you use our Website or Services, we may collect certain personal information including:
- your contact information such as name, email address, mailing address, and phone number;
- if you order sample products, information relating to the samples ordered and the delivery address; and
- certain information collected automatically via cookies or similar technologies, as described in section 9 (Cookies) below
We only collect personal information that we need. We encourage you to not provide us with any personal information beyond what is necessary and as requested by us.
We do not knowingly collect your personal information from a third party unless you consent or we are otherwise exempted, required or permitted by applicable laws to do so. If we collect your personal information from a third party, we will only process that information for the specific purpose for which it was provided to us in accordance with this Policy and the policy under which that information was collected.
SECTION 2 – WHAT DO WE DO WITH YOUR INFORMATION?
We may collect and process your personal information for the following purposes (the “Purposes”):
- To process your purchase of our products, and to otherwise provide and administer products and services that you request;
- To ensure that the Website and Service is optimized for your use and benefit;
- To analyze user experience and improve the Website;
- To authenticate your identity;
- To operate, maintain and provide to you the Services, features and functionality of the Website;
- To communicate with you to provide you services, contacts, materials and/or recommendations for your needs as identified by you through phone, email, or the Website, in accordance with applicable laws;
- To carry out our obligations arising from any contracts entered into between you and us;
- To comply with internal policies and procedures and other legal, accounting, or security requirements;
- To share your personal information with third-party providers, as described in more detail in section 5 below; to
- To manage or transfer our assets or liabilities, for example, in the case of an acquisition or merger, the provision of security for a credit facility or the change of a supplier of products or services;
- to protect us, yourself and others from fraud and error and to safeguard our business interests;
- To collect debts owed to us;
- To distribute to third parties including financial institutions, payment processors, lawyers, financial institutions and government licensing bodies for any of the above purposes.
SECTION 3 – CONSENT
We will process your personal information only with your knowledge and consent, except where exempted, required or permitted by applicable laws.
How do you get my consent?
The form of consent may vary depending on the circumstances and the type of information being requested. Your consent may be express with clear options to say “yes” or “no”, such as by being asked to check a box to indicate your consent, or implied, such as when you provide us with your address through a form or email seeking information and we use those means to respond to your request. For example, when you provide us with personal information to complete a transaction, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific purpose.
By using our Website or Services, or otherwise by choosing to provide us with your personal information, you acknowledge and consent to the processing of your personal information in accordance with this Policy and as may be further identified when the personal information is collected. When we process your personal information for a new purpose, we will document that new purpose and, if required, obtain your consent again.
If you do not consent to the processing of your personal information in accordance with this Policy, please do not access or continue to use any of the Website or Service or otherwise provide any personal information to us.
How do I withdraw my consent?
You may refuse to provide consent or may notify us at any time that you wish to withdraw or change your consent to the processing of your personal information without penalty, subject to legal or contractual restrictions and reasonable notice by contacting us at service@fuzionflooring.com or mailing us at 6745 Financial Dr, Mississauga, ON L5N 7J7. However, if you withdraw or change your consent, we may not be able to provide you with the Services through the Website.
SECTION 4 – DISCLOSURE; SERVICE PROVIDERS
We will not share personal information we collect from you with any third party, except as indicated in this Policy or as permitted or required by law.
(a) Important Exceptions
We may disclose your personal information to a third party without your consent if permitted or required by applicable law. We may also disclose your personal information, in accordance with applicable law, in connection with a corporate re-organization, a merger or amalgamation with another entity, or a sale of all or a substantial portion of our assets provided that the disclosed information continues to be used solely for the purposes permitted by this privacy policy by the entity acquiring the information.
(b) Service Providers
We may retain agents, subcontractors or service providers from time to time in relation to our business or the products or services that we provide. If we require a service provider to deal with your personal information, we will take reasonable steps to ensure that the service provider adheres to privacy procedures and will keep your personal information confidential. We will not provide more information than is necessary to the service provider and will ensure that the information is returned or destroyed once the purpose for which it was given is filled.
Our service providers may be located outside of Canada, and you acknowledge that personal information may be processed and stored in foreign jurisdictions with different (and perhaps weaker) privacy laws, and that the governments, courts or law enforcement or regulatory agencies in those jurisdictions may be able to obtain disclosure of that personal information through the laws of the foreign jurisdiction.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
SECTION 6 – SECURITY
The security of your personal information is important to us. To protect your personal information, we take reasonable physical, organizational, and electronic security arrangements designed to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.
We will take reasonable measures, through contractual or other reasonable means, to ensure that the suppliers and agents who assist in providing services implement a comparable level of personal information protection.
However, no method of transmission over the Internet, or method of electronic storage, is completely secure; as such, despite our safeguards and protocols, we cannot fully guarantee the security of your personal information and you should always exercise caution when disclosing personal information over the Internet.
SECTION 7 – RETENTION OF YOUR PERSONAL INFORMATION
We keep personal information for only as long as it is needed to accomplish the purposes for which it was collected, or as needed for authorized or legitimate purposes (including to comply with applicable laws or to protect our interests). When personal information is no longer necessary or relevant for the identified purposes, or is no longer required to be retained by applicable laws, we will take steps to have it deleted, destroyed, erased, aggregated or made anonymous. We use reasonable industry practices to ensure we have adequate controls, schedules and practices for information and records retention and destruction which apply to personal information.
SECTION 8 – COOKIES
As you navigate through and interact with our Website and Services, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns.
A cookie is a small file containing a unique identifier that is placed in the web browser of your computer or mobile device when you visit a site. Cookies and similar technologies (which include pixels, tags, web beacons, and flash cookies) (together “cookies”) enable site operators to recognise your device and collect information from it when you interact with a site. We use this information to understand how our Website and Services are being used, remember user preferences, and improve users’ browsing experience.
Cookies may be session cookies (expire after a short time, or when you close your web browser or app after use) or persistent cookies (allow us to identify you over a longer period of time, and remain on your device for a set period of time specified in the cookie).
Cookies may also be characterized as:
Strictly Necessary: Necessary for our Services to function and cannot be switched off in our systems. Without these cookies, we cannot respond to your requests or provide you with the services you request or access on our website. You can set your browser to block or alert you about these cookies, but some parts of the Services will not then work properly or be available to you. If you do not consent to our uses of such cookies, please do not use our Services.
Functional: Enable us to provide enhanced functionality and personalization. For example, we may use these cookies to remember settings you’ve applied, such as language, or to provide and show embedded videos and content. Some of these cookies are managed for us by third parties, including by third-party providers whose services we have added to our Services. If you do not allow these cookies, then certain features on our Services may not be available or function properly.
Performance and Analytics: Allow us to count visits and traffic sources so we can measure and improve the performance of our Services. They help us to know which pages are the most and least popular and see how visitors move around our Website. If you do not allow these cookies we will not know when you have visited our Website, and will not be able to monitor its performance, which may slow website performance.
The information we collect automatically using cookies is statistical information and may include personal information. Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
| Cookie | Type | Data | Duration | Purpose |
| _session_id | functional | unique token | sessional | Allows Fuzion to store information about your session (referrer, landing page, etc). |
| _Fuzion_visit | functional | no data held | Persistent for 30 minutes from the last visit | Used by our website provider’s internal stats tracker to record the number of visits |
| _Fuzion_uniq | functional | no data held | expires midnight (relative to the visitor) of the next day | Counts the number of visits to a store by a single customer |
| cart | functional | unique token | persistent for 2 weeks | Stores information about the contents of your cart |
| _secure_session_id | functional | unique token | sessional | |
| storefront_digest | functional | unique token | indefinite | If the shop has a password, this is used to determine if the current visitor has access |
Opting Out of Cookies
You may refuse or restrict the use of cookies by selecting the appropriate settings in your browser (if you use a different device or use a different browser on the same device, you will need to set cookie preferences for each browser and device). Doing so may affect your ability to use some of our Services.
SECTION 9 – AGE OF CONSENT
We do not knowingly collect personal information about any minor. No such minor, nor any parent or guardian as it relates to such minor, should submit such minor’s personal information to us through the Website or otherwise for any reason and under any circumstances.
SECTION 10 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this Policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Your continued use of the Service signifies your acceptance of any changes to this Policy.
SECTION 11 – ACCESS, CORRECTION, AND OTHER RIGHTS
Applicable privacy laws allow, to varying degrees, individuals the right to access and/or request the correction of errors or omissions in his or her personal information that is in our custody or under our control.
Access
You may request access to and review of your personal information in our possession. Upon written request and authentication of your identity, we will provide you your personal information under our control. We will also give you information about the ways in which that information is being used and a description of the individuals and organizations to whom that information has been disclosed. We may charge you a reasonable fee for doing so.
In some situations, we may not be able to provide access to certain personal information (e.g., if disclosure would reveal personal information about another individual, the personal information is protected by solicitor/client privilege). We may also be prevented by law from providing access to certain personal information. If we refuse an access request, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you.
Correction
We will make a reasonable effort to ensure that personal information we are using or disclosing is accurate and complete.
If you demonstrate the inaccuracy or incompleteness of your personal information, we will amend the information as required. If appropriate, we will send the amended information to third parties to whom the information has been disclosed.
If a challenge regarding the accuracy of your personal information is not resolved to your satisfaction, we will annotate the personal information under our control with a note that the correction was requested but not made.
If you are a resident of the province of Québec, the following rights are available to you, in addition to the rights identified above:
- Portability of Your Personal Information: You have the right to receive your personal information in a structured, commonly-used and machine-readable format. You also have the right to request that we transmit your personal information to another organization; and
- De-indexation: You have the right to request, in certain circumstances, that we cease disseminating your personal information or to de-index any hyperlink that allows access to that personal information by technological means, if such dissemination contravenes applicable law or a court.
These rights may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information that we are required by law or have compelling legitimate interests to keep.
SECTION 12 – QUESTIONS AND CONTACT INFORMATION
You can direct any questions or concerns regarding our compliance with this Policy and our processing of your personal information to our Privacy Officer by emailing service@fuzionflooring.com or by mail to 6745 Financial Dr, Mississauga, ON L5N 7J7.
If you are not satisfied with our Privacy Officer’s response to your question or concern, you may be able to file a complaint under applicable privacy laws. Our Privacy Officer will provide you with the contact information to do so if requested. We strive to offer an accessible and simple complaint procedure. We will promptly investigate all complaints received, and if a complaint is justified, we will take the necessary steps to resolve the issue in question.